Help Center
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Shipping destinations:
- We ship both locally and worldwide.
Shipping times:
- Local orders take 1 business days to be delivered to you and we ship within 2 business days.
- International orders take 2-3 business days to be delivered by UPS and we ship within same 2-3 business days.
- Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
- Orders over $X will have free shipping.
- Orders under $X will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
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You can select your preferred payment method at checkout.
- We accept secure payments for customers via PayPal.
- We don't accept offline payments via check & direct bank.
- Note that additional exchange fee may apply if your currency is other than US dollars.
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Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email support@sumifun@163.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.
Our support team is always happy to guide you at any step!
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International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
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- Where customers can track their orders?
- Is it possible to change the order and how it can be done?
- How to use about xx item?
- If customer received only part of the whole order, what should be done?
- Can a loyal customer get a discount?
- When is the next promotion?
- Can the seller send you product test samples?
- Privacy policy.
- How can an order be cancelled?
- If an order is shipped, separately will there be double shipping charge?
- Customs fees and/or taxes for international orders.